Cosmic Goddess Empowerments hours are New York time zone. We typically check mail first thing in the morning and then on most days we are in the office between 12 noon to 5 pm. We are closed on Fridays, Sundays and major USA holidays. Any digital purchase should be delivered digitally by link within 24 hours of time stamp of purchase. Our contact email for inquiries is [email protected] Please allow a minimum of 24 hour for a response during the week and 48 hours over the weekend. If you do not hear from us, please resend your email.